return-policy

REFUND/RETURN POLICY

At Gabriel's, customer satisfaction is important to us. If you experience an issue with your order, please contact us as soon as possible at (770) 629-8705.

Order Cancellations

Once an order has been confirmed, preparation may begin immediately. For this reason, we are unable to accept cancellations after an order has been placed.

Incorrect Orders

If you receive an item different from what appears on your receipt, please notify us immediately. We will gladly correct the order.

• Incorrect items must be returned in their original packaging.

• Refunds or price adjustments will be issued based on the difference in item value.

• In some cases, store credit may be offered.

• Corrected orders will be prioritized for pickup.

Missing Items

If an item is missing from your order, please contact us immediately. We will either:

• Prepare the missing item,

• Issue a refund to the original payment method, or

• Provide store credit.

Food Quality Concerns

We prepare all food fresh to order using high-quality ingredients. If there is a quality issue with your order, please contact us immediately.

To properly investigate and resolve the issue:

• Food must be returned in its original container(s).

• Management will review the concern and determine an appropriate resolution, which may include a replacement, refund, or store credit.

Refund Timeline

Refund requests must be made within 7 days of purchase.

Gabriel's reserves the right to modify this policy at any time.

Allergen Notice

Our kitchen regularly handles and processes the following allergens:

• Nuts & nut by-products

• Eggs

• Milk & dairy products

• Wheat

• Food colorings

While we take precautions, we cannot guarantee any product is completely allergen-free.

Deposits & Payments

• A 50% deposit is required for all custom and special orders at the time of booking or no later than one week prior to pickup.

• Wedding cakes require a 1/3 deposit at the time of booking, with final payment due 2 weeks before the event date.

Because we are a small bakery with limited availability, all deposits reserve production time and are subject to the policies below.

Cancellations & Order Changes

• All order changes or cancellations must be made at least 7 days prior to pickup or event date.

• Payments made on canceled orders are non-refundable, but may be transferred to a future order within:

  • 6 months for celebration/custom cakes

  • 3 months for other special orders

A minimum 15% cancellation fee applies to all canceled orders.

No changes, cancellations, or transfers can be made within 7 days of pickup.

Refunds & Exchanges

Due to the custom, handcrafted nature of our products, we do not offer refunds or exchanges once an order has been picked up, accepted, or delivered.

At pickup, customers are responsible for reviewing their order for:

• Design

• Spelling

• Colors

• Decorations

• Overall accuracy

Once the order has been accepted and signed for, it is considered approved.

Important Notes

• We are not responsible for damage that occurs after pickup or delivery, including during transport, setup, or storage.

• Cakes are delicate and must be handled carefully. Transportation and storage instructions will be provided at pickup.

• Decorative finishes are handmade and may vary slightly due to artistic interpretation.

• Inspiration photos are used as references only; exact duplication is not guaranteed.

Quality Concerns

Flavor and texture preferences are subjective; however, if you believe your cake does not meet quality standards, please contact us within 24 hours and return the remaining product for review.

Store credit may be issued at the sole discretion of Gabriel's Bakery based on:

• Product condition

• Amount consumed

• Timeliness of return

• Verified quality concerns

No credits or refunds will be considered after 48 hours, and no refunds will be issued for fully consumed products.

Refund Eligibility

Refunds are only considered under the following circumstance:

• If, at pickup or delivery, the order does not match the agreed-upon specifications and the customer refuses acceptance of the cake at that time.

If approved:

• Refunds are issued as store credit only

• A 25% handling fee will apply

• The product must be returned in full

If the cake is accepted and taken from the premises, no refunds will be issued.

Gabriel's Bakery reserves the right to update these policies at any time. All refund requests must be made within 7 days of the original pickup date.

Payments

All orders require payment in full prior to pick up unless told otherwise. Custom cake orders are required to be paid in full at least a week in advance, or may require a non-refundable deposit to hold your date. You will receive an invoice from QuickBooks. Please read everything thoroughly before paying so we can make any necessary adjustments. Any changes made after paying the invoice may not be accepted.

Smaller or non-custom orders are required to be paid in full at time of placing the order.

We use Stripe & LightSpeed for all of our credit card processing. We use Quickbooks for our invoicing. We do not accept PayPal and Venmo, checks are only accepted if received at least 2 weeks before your event.

We follow strict PCI Compliance guidelines enforced by Security Metrics and required by Visa, MasterCard, Discover and American Express to ensure the safety of your information.

Collection of Data

Our site uses technologies of  third-party partners [such as NextRoll] to help us recognize your device and understand how you use our site(s) so that we can improve our services to reflect your interests and serve you advertisements about the products and/or services that are likely to be of more interest to you. 

Specifically, [NextRoll/these partners] collect information about your activity on our site(s) to enable us to measure and analyze traffic and browsing activity on our site(s);

Cross-Device 

We may share data, such as hashed email derived from emails or other online identifiers collected on our site(s)  with [NextRoll/ our advertising partners]. This allows our partners to recognize and deliver  you ads  across devices and browsers.  

To read more about the technologies used by [NextRoll/our partner] and their cross device capabilities please refer to NextRoll’s Privacy Notice.  https://www.nextroll.com/privacy

Opting-Out 

Our partners [such as NextRoll] may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit you to block such technologies. For this reason you can use the following third party tools to decline the collection and use of information for the purpose of serving you interest based advertising:

https://optout.networkadvertising.org/?c=1

https://www.youronlinechoices.com/ 

https://optout.aboutads.info/?c=2&lang=EN